eKoral rigorously tests all its products to ensure optimum quality and reliability before shipping them to customers. However, in certain cases, a product may not perform as expected when installed. It is important to thoroughly sort out the reason for any issues or malfunctions.
Before initiating a warranty claim, please make sure that you have properly connected and installed your eKoral product according to the manufacturer’s instructions. eKoral also suggests that you first consult your regional dealer, our website, and our technical support for possible technical assistance before starting an RMA procedure.
You must obtain an RMA number from an eKoral authorized dealer or eKoral RMA center before returning the defective products to eKoral. Returned merchandise will not be accepted without a valid RMA number.