eKoral can be used to control both saltwater and freshwater tanks. The only difference is that in a freshwater setup the eK Salinity Probe is not needed.

Mobile – Apple: iOS 9.0 and above; Android: Coming soon.
Desktop browser - Internet Explorer: 10.0 and above; Chrome: 54 and above

Currently, eKoral can be used in North and Central America. The eK Power 6 supports Type A and B sockets, which are standard in North and Central America. eKoral can also be used in other countries that share these same socket types and provide mains electricity of 100-120V.

The warranty varies for each individual item. Please refer to the eKoral Warranty Policy for more information. 

Not at all, eKoral is very easy to use and it features a user-friendly interface. You do not need to learn any coding.

You can use the eKoral app on multiple iOS or Android mobile devices, including your mobile phone, iPad, or tablet, as well as on desktop computers, including laptops and PC’s.

You can share or co-manage your tank with up to 10 people.

You can pair up to 10 units of eK Power 6 with 1 unit of eK Core.

eKoral can control all eKoral eK equipment, on/off devices, and all compatible products that are certified with eKoral Sync. You can see the full list of eKoral Sync certified products here.

As these devices communicate via Wi-Fi, we recommend that they are placed within in 3 meters (9.8 feet) of each other with no large obstacles in between that can weaken the signals. When the signal is too weak between the paired devices, the system will alert the user.

The maximum combined current of the eK Power 6 and each socket on it is 10 A, therefore all connected devices combined should not be drawing more than 10 A from eK Power 6.
If one socket is overloaded, the protection feature will kick in and shut down the overloaded outlet. Devices plugged in to the rest of the sockets will not be affected.

The recommended distance is 10 cm – 14 cm (3.9 in – 5.5 in).

Yes we do. You can download the drawing eK Core Mounting Template A4eK Core Mounting Template Letter to see the positions of the screw holes.

Unfortunately, we do not. However, the power strip is equipped with screw holes on the bottom. You can download the drawing eK Power 6 Mounting Template A4eK Power 6 Mounting Template Letter to see the positions of the screw holes.

Yes, eKoral system can only be paired with eK Probes.

It is recommended that you reset the device when the device changes owner or when you want to change the hardware security code.
To reset the eK Core, press and hold the RESET button for 5 seconds. The white and blue indicator lights will flash alternately during the resetting process. The lights will go OFF when the process is completed.

No. Currently eKoral does not support power outage alerts. However, we are working on solutions with uninterruptible power supplies (UPS).

eKoral Pro comes with several probes and their respective calibration solutions. All probes should be calibrated differently. Please refer to the tutorial in the eKoral app.

Your data will be stored in the cloud for up to 6 months. We will soon roll out the download function, please stay tuned.

No, the eKoral app provides OTA (over-the-air) updates. It downloads the latest version automatically to ensure that you will always have the latest version.

For the hardware, eKoral provides an easy 3-step setup:

  1. Power on the eK Core
  2. Connect the devices to the eK Core
  3. Pair the devices
For the mobile app, there is a tutorial in the app to guide you through the setup process.

Configuring the eKoral app is very intuitive. Each setting in the app comes with an easy tutorial. If you get stuck, you can always contact eKoral for support.

eKoral provides limited warranty on products against defects in materials or workmanship. If your product is not working as expected within the Warranty Period, please contact us. For more details about warranty, please refer to our Return Merchandise Authorization (RMA) policy.